Flex Support
UKG Support Tailored to Your Workforce Needs
Welcome to Improv Flex, a Support Services Program designed to give you expert UKG system support when you need it, how you want it.
Why Improv?
Because Efficiency is the Ultimate Workforce Flex.
Waiting for critical UKG support is costing you time, money, and efficiency. Stop putting out fires and get consistent UKG support. Improv Flex will help you:
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Expand your UKG capabilities
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Avoid costly downtime
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Control costs & improve outcomes
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Streamline system processes & procedures
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Monitor & identify potential issues
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Execute strategic best practices
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Assess system security
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Prepare for upgrades & migrations
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Improve system training
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Support & equip your in-house team
Flex Support addresses the most common UKG support needs.
It provides advanced application consulting to clients with a simple model.
It includes troubleshooting issues, configuration changes, and a variety of small additions.
Business Systems Analysis
Available
Available
Requirements Gathering
Available
Available
Configuration (New)
Limited
Available
Available
Configuration (Changes)
Available
Available
Documentation
Available
Available
Training
Available
Available
Testing
Available
Available
Change Management
Limited
Available (PM Aug)
Available
Interface Troubleshooting
Available
Available
Interface Development
Limited
Available
Available
Custom Report Troubleshooting
Available
Available
Custom Report Development
Limited
Available
Available
Project Management
Limited
Available (PM Aug)
Available
Hardware Troubleshooting
Available (TC Aug)
Available
Clock
Available
Available
Database Management
Limited
Available (TC Aug)
Available
Module Coverage
All WFC/Dimensions Modules
All WFC/Dimensions Modules
Backup & Recovery
Limited
Available (TC Aug)
Available
Ticketing System
Included but Optional
Included but Optional
Flex StaffAug
20-40 hr/wk blocks
Expert part-time or full-time talent to extend the skills of your in-house team.
Flex StaffAug addresses critical and costly staffing gaps.
(AC) Application Consultants for all UKG WFC and WFD modules
(TC) Technical Consultants for on-premise WFC clients
Integration Consultants for both WFC and WFD (Boomi)
Improv Also Has:
(PM) Project Managers,
Change Enablement Managers,
Business Process Designers,
Project Coordinators,
Business and Change Analysts
Business Systems Analysis
Available
Available
Requirements Gathering
Available
Available
Configuration (New)
Limited
Available
Available
Configuration (Changes)
Available
Available
Documentation
Available
Available
Training
Available
Available
Testing
Available
Available
Change Management
Limited
Available (PM Aug)
Available
Interface Troubleshooting
Available
Available
Interface Development
Limited
Available
Available
Custom Report Troubleshooting
Available
Available
Custom Report Development
Limited
Available
Available
Project Management
Limited
Available (PM Aug)
Available
Hardware Troubleshooting
Available (TC Aug)
Available
Clock
Available
Available
Database Management
Limited
Available (TC Aug)
Available
Module Coverage
All WFC/Dimensions Modules
All WFC/Dimensions Modules
Backup & Recovery
Limited
Available (TC Aug)
Available
Ticketing System
Included but Optional
Included but Optional
Flex Custom
Anything is possible
A tailor-made plan structured around the issues and outcomes critical to your workforce.
Every Workforce is different and has different support needs.
If your needs fall outside our other two options, consider Flex Custom and design your own unique support plan.
It all begins with a discovery call, so let's chat! The sky is the limit.
Business Systems Analysis
Available
Available
Requirements Gathering
Available
Available
Configuration (New)
Limited
Available
Available
Configuration (Changes)
Available
Available
Documentation
Available
Available
Training
Available
Available
Testing
Available
Available
Change Management
Limited
Available (PM Aug)
Available
Interface Troubleshooting
Available
Available
Interface Development
Limited
Available
Available
Custom Report Troubleshooting
Available
Available
Custom Report Development
Limited
Available
Available
Project Management
Limited
Available (PM Aug)
Available
Hardware Troubleshooting
Available (TC Aug)
Available
Clock
Available
Available
Database Management
Limited
Available (TC Aug)
Available
Module Coverage
All WFC/Dimensions Modules
All WFC/Dimensions Modules
Backup & Recovery
Limited
Available (TC Aug)
Available
Ticketing System
Included but Optional
Included but Optional