Only the Best Can Improvize
Elevated services, built to evolve with you.
Clients for Life
We are committed to transforming the Human Capital Management (HCM) and Workforce Management (WFM) industry through a strategic focus on Strategy, Process and People.
We prioritize the success of our clients above all else. Our goal is to act as long-term business partners, building authentic relationships that elevate and empower our clients to achieve long-term success.
People-Centered Excellence
Only the best for the best. Our team of experts and leaders have walked in your shoes, and have decades of WFM and HCM experience across industries. We pride ourselves on building a leadership team with a trusted depth of expertise that you just can’t get anywhere else.
Bryan deSilva
Executive Chairman
LinkedIn
Bryan brings over 35 years of HCM and workforce management expertise across UKG, Oracle, SAP, Ceridian, and ADP platforms. As founder and Executive Chairman of Improv, he was integral in building a best-in-class consulting firm by merging human insight with intelligent systems—assembling top industry talent to drive innovative, people-centered solutions that deliver measurable outcomes.
Vincent Jackson
President and COO
LinkedIn
Vincent specializes in strategy, retail workforce transformation, governance, leadership, forecasting, scheduling, and labor modeling. As a seasoned Retail, Workforce, and HCM leader, he blends strategic vision with technology enablement and a people-first approach to deliver measurable outcomes across large-scale organizations.
Eric Hoffmann
Chief Success Officer
LinkedIn
Eric brings over 35 years of experience delivering solutions that create lasting value for clients and their organizations. He is passionate about ensuring all participants benefit from transformation initiatives and that solutions achieve their full potential, turning strategy into sustainable, measurable outcomes.
Sarah Inman, MHA, DHA, SHRM-CP
SVP Healthcare Strategy, Partner
LinkedIn
Sarah holds MHA, DHA, and SHRM-CP credentials, specializing in healthcare strategy, leadership, governance, corporate training, and clinical scheduling. A nationally recognized workforce management expert and HR leader, she focuses on strategy, compliance, and employee-centered transformation.
Betina Allen
Director of Services
LinkedIn
With certifications in UKG Timekeeping, Forecasting, Advanced Scheduling, and Absence Management, Betina has over 20 years of experience guiding retail and workforce transformations. She brings deep expertise in UKG platforms across multiple industries, helping clients optimize scheduling, compliance, and overall workforce performance.
Jan Worosz
Director of Services
LinkedIn
Jan’s expertise spans strategy, retail workforce transformation, governance, leadership, forecasting, scheduling, labor modeling, testing, change management, and training. With more than 25 years of experience, he has led enterprise-level WFM strategy and services delivery, driving workforce optimization and organizational efficiency.
WFM/HCM Transformation is a Journey
No two journeys are the same, and they never follow a straight line.
We bring a modern, adaptable approach to our work, and we value forward-thinking solutions to common workforce challenges.
Our unique Journey Map approach is built for flexibility—empowering organizations to Ignite, Forge, and Evolve their WFM/HCM transformations at any stage.
From short-term fixes to long-term growth, we’re with you on your unique journey—every step of the way.
It’s Different Working with Us
Our people-first mindset applies to how we elevate our own teams and serve our clients. We are a passionate team with a common set of core values that govern how we serve clients and manage our firm.
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We believe in taking care of our own team so we can better serve you. Improv empowers our team with a culture of innovation, trust, and open communication, ensuring our people bring their best every day.
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We dive deep into client goals, crafting solutions that deliver meaningful, measurable outcomes. We collaborate to realize immediate wins while planning for sustainable improvements.
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We embrace candid conversations and a willingness to be vulnerable, recognizing that growth often comes through shared challenges. Open, direct communication helps us build genuine partnerships that last.
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Efficiency, accuracy, and risk mitigation are central to our approach. From diagnostics and solution design to ongoing support, we prioritize reliability and measurable ROI at every turn.
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The best thing about our work is that no two clients are the same. We embrace new challenges by balancing structure and fluidity, and we value adaptability and the opportunity to learn and grow.
The Improv Evolution
Our Story of Transformation through Improvization
Operational Transformation
Our evolution to Improv marks a turning point in how we operate. We’ve moved beyond simply a services provider to become a strategic partner. By strengthening our internal systems, sharpening our delivery processes, and building a culture of accountability, we’re creating the operational backbone that allows us to scale with confidence. This transformation isn’t just about efficiency—it’s about freeing our people to focus on creativity, problem-solving, and client impact.
Service Expansion
Our clients’ needs are evolving, and so are we, expanding our services beyond traditional implementations and optimizations. We’re introducing new offerings that blend technology, process improvement, and human-centered design. Whether it’s guiding organizations through digital workforce transformation, harnessing analytics for smarter decision-making, or empowering leaders with workforce strategy, we’re creating a portfolio of solutions that meet today’s challenges and anticipate tomorrow’s opportunities.
Client Success Growth
At the heart of Improv is a renewed commitment to client success. Every step of our evolution—operational discipline, expanded services, a people-first culture—exists to make our clients stronger. Our measure of growth isn’t just revenue; it’s the stories of organizations that thrive because of our partnership. We’re investing deeply in relationships, ensuring every engagement delivers measurable impact, and positioning ourselves as a trusted advisor for the long haul.
The new Improv represents more than an internal transformation—it’s a promise.
A promise to our people that they’ll be supported and empowered.
A promise to our clients that we’ll continue to grow alongside them.
And a promise to the market that Improv is evolving into a leader that shapes not only workforce systems, but the future of work itself.
