Elevated Care: Fueling Your Evolution With Proven Outcomes
From diagnostics to ongoing support, our Elevated Care options empower continuous evolution while delivering outcomes that are measurable, sustainable, and built to last—leveraging our experts so you can stay focused on what’s most critical for your business.
Solutions That Fuel Your WFM/HCM Evolution
Our Elevated Care service options goes beyond traditional support by combining diagnostics, remediation, and high-touch managed services. From rapid stabilization to multi-year optimization, we meet you where you are—building confidence, reducing risk, and sustaining long-term transformation.
Diagnostic Care
For when you’re not sure what your biggest challenges are. If you struggle with hidden inefficiencies, compliance risks, and unclear system performance, Diagnostic Care provides a systematic assessment to uncover the biggest issues. Our actionable recommendations help align stakeholders, stabilize operations and restore confidence.
Rehab Audit
Approach: Onsite observations, benchmarking, in-depth system evaluation.
Deliverables: Current state assessment, 3–5 year journey map, cost-benefit analysis.
Timeline Expectations: Typical executed within 3-5 weeks
Outcomes: Long-term modernization strategy and compliance readiness.
Success Metrics: ROI opportunities defined, governance and compliance assured, roadmap clarity.
Pulse Check
Approach: Rapid system scan and focused stakeholder and end user interviews to identify immediate issues.
Deliverables: Baseline assessment, quick-win action plan, high-level journey map.
Timeline Expectations: Typical executed within 1 week
Outcomes: Identify risks and inefficiencies early, reduce short-term disruption.
Success Metrics: Clear risks flagged, immediate fixes prioritized, improved near-term stability.
Vital Insights
Approach: Expanded workshops, process mapping, and reporting/data review.
Deliverables: Findings report, prioritized recommendations, refined journey map.
Timeline Expectations: Typical executed within 2-3 weeks
Outcomes: Medium-term improvements through process clarity and workflow redesign.
Success Metrics: Documented processes, prioritized roadmap, increased alignment.
Transformative Care
For when challenges escalate or big change is needed. If you see significant errors, high overtime costs, or solution gaps, Transformative Care delivers targeted interventions. From rapid fixes to multi-phase renewal, we resolve critical pain points and lay the foundation for long-term improvement.
Rapid Response
Approach: Immediate triage and stabilization through focused workshops and quick fixes.
Deliverables: Stabilization plan, prioritized corrections, executive summary.
Timeline Expectations: Typical executed within 3-8 weeks
Outcomes: Rapid stabilization of urgent system issues, adoption challenges and critical barriers.
Success Metrics: Critical issues resolved quickly, disruption minimized, confidence restored.
Extensive Renewal (Custom, multi-phase)
Approach: Co-created roadmap with multi-phase pilots and rollouts for systemic renewal.
Deliverables: Comprehensive transformation plan, advanced labor modeling, analytics, training programs.
Timeline Expectations: Customized support for your unique needs and typically a multi-phase engagement
Outcomes: Long-term improvements in efficiency, compliance, and WFM/HCM performance.
Success Metrics: Sustained performance gains, evolving system outcomes, measurable ROI.
Concierge Care
For when you need ongoing support to adapt to change, scale processes, and maintain system performance. Concierge Care provides flexible, high-touch managed services that evolve with your needs, ensuring continuous optimization and measurable outcomes.
Concierge Flex Plus
(>32 hrs/week, team-based)
Approach: Full expert team with weekly touchpoints, escalations, advanced optimization.
Deliverables: Dedicated consultants, strategic reviews, continuous managed services.
Outcomes: Scalable, proactive support aligned with evolving needs.
Success Metrics: Sustained long-term adaptability, continuous improvement, alignment with growth strategy.
Concierge Office Hours
(4 week period, up to 4 hrs)
Approach: Light-touch, scheduled advisory sessions plus quarterly system health checks.
Deliverables: Office hour sessions, health snapshots, best practice insights.
Outcomes: Safety net support for escalations and proactive oversight.
Success Metrics: Predictable support, reduced risks, improved operational confidence.
Concierge Flex
(Up to 32 hrs/week)
Approach: Dedicated consultant with monthly audits, tailored reporting, and proactive fixes.
Deliverables: Regular audits, enhancement roadmap, tailored reporting.
Outcomes: Ongoing optimization and faster issue resolution.
Success Metrics: Consistent adoption gains, improved efficiency, timely problem resolution.
WFM and HCM Support That Adapts as You Evolve
Elevated Strategy helps organizations in any industry to align vision, assess readiness, and optimize processes. Whether navigating compliance, reducing costs, enhancing productivity, or modernizing operations, our approach ensures strategies are practical, scalable, and tailored to deliver measurable results in any industry
Healthcare
Elevated Care ensures compliance with labor regulations, reduces payroll errors, and optimizes clinical staffing. Diagnostic and Concierge models adapt to the unique scheduling, compliance, and patient care requirements of healthcare systems.
Retail
Elevated Care helps retailers reduce scheduling conflicts, lower turnover, and improve workforce adoption. Transformative Care interventions address overtime costs, while Concierge Care supports scalable staffing strategies across stores and regions.
Manufacturing
Elevated Care optimizes labor modeling, improves shift planning, and enhances compliance with workforce standards. Rehab Audits uncover inefficiencies, while Concierge Flex Plus provides continuous support for productivity and cost management.
Public Sector
Elevated Care strengthens transparency and compliance for government agencies. Diagnostic Care delivers readiness assessments, while Transformative Care ensures modernization projects evolve smoothly within fiscal and regulatory constraints.
Service & Distribution
Elevated Care streamlines scheduling, reduces overtime, and improves on-time performance for logistics and service teams. Concierge models provide daily support, ensuring adaptability, workforce reliability, and sustained service excellence.
Case Studies
Transformative Care Case Study:
Rapid Response, Lasting Outcomes
A national retailer was struggling with high overtime costs and employee dissatisfaction. Improv’s Transformative Care began with a Rapid Response engagement, quickly stabilizing scheduling and payroll errors. Extended Renewal followed, introducing labor modeling and workforce strategy improvements. The result: significant reduction in overtime costs and higher employee satisfaction scores.
“Improv acted fast when we needed it most, then stayed with us to evolve our systems for the future.”
Concierge Care Case Study:
Continuous Support That Scales
A logistics and delivery company required constant system oversight and daily support for evolving labor needs. With Concierge Flex Plus, Improv provided dedicated consultants, monthly audits, and ongoing optimization. Over time, this flexible partnership improved on-time delivery rates and kept labor costs predictable.
“Concierge Care feels like having Improv as part of our own team. The daily support and ongoing optimization gave us stability and confidence.”
Connect Strategy and Implementation
Elevated Strategy
Build the foundation for effective transformation.
Elevated Implementation
Execute the roadmap and deliver measurable results.
