Retail Workforce & HCM Transformation, Personalized
From the sales floor to headquarters, we help retailers empower people and simplify workforce complexity.
Every retail brand has its own story, its own culture, and its own people. That’s why our approach isn’t one-size-fits-all. With Improv, you can start anywhere on your journey—Ignite to gain clarity and alignment, Forge to bring WFM/HCM solutions to life, or Evolve to continuously optimize and sustain results. Backed by decades of retail expertise, we help you reduce turnover, strengthen compliance, and elevate your customer experience with solutions that feel designed just for you
Unique Retail Workforce Challenges Require Elevated Solutions
We know the obstacles aren’t just numbers on a spreadsheet—they affect your teams, your customers, and your margins. Retail leaders juggle a number of pain points.
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Keeping frontline talent motivated and loyal in a competitive, seasonal market.
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Matching labor to shifting customer demand while balancing flexibility, fairness, and labor costs.
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Staying aligned with wage/hour rules, labor laws, and evolving state regulations.
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Ensuring every shift is covered by skilled staff to deliver consistently great service.
Transforming Retail, One Workforce at a Time
We’ve walked in your shoes. Our team includes former retail leaders and WFM/HCM consultants who have supported some of the largest national brands. From implementing scheduling optimization to redesigning labor models, we understand both the operational heartbeat of stores and the strategic imperatives of headquarters.
Vincent Jackson
Chief Operating Officer
LinkedIn
Vincent specializes in strategy, retail workforce transformation, governance, leadership, forecasting, scheduling, and labor modeling. As a seasoned Retail, Workforce, and HCM leader, he blends strategic vision with technology enablement and a people-first approach to deliver measurable outcomes across large-scale organizations.
Betina Allen
Director of Services
LinkedIn
With certifications in UKG Timekeeping, Forecasting, Advanced Scheduling, and Absence Management, Betina has over 20 years of experience guiding retail and workforce transformations. She brings deep expertise in UKG platforms across multiple industries, helping clients optimize scheduling, compliance, and overall workforce performance.
Jan Worosz
Director of Services
LinkedIn
Jan’s expertise spans strategy, retail workforce transformation, governance, leadership, forecasting, scheduling, labor modeling, testing, change management, and training. With more than 25 years of experience, he has led enterprise-level WFM strategy and services delivery, driving workforce optimization and organizational efficiency.
Omar Gutierrez
Project Manager
LinkedIn
Certified as a PMP, CSM, and CSPO, Omar brings over 15 years of experience delivering enterprise-scale workforce, retail, and technology transformation programs. He is skilled in managing complex projects, ensuring strategic alignment, and enabling organizations to achieve sustainable workforce outcomes.
Greg Freudenthaler
Senior Advisor
LinkedIn
Greg’s specialties include strategy, retail workforce management, attendance, accruals and leave (absence), timekeeping, forecasting, reporting and analytics, scheduling, advanced scheduling, activities, attestation, integrations (Boomi), and project management. With over a decade of WFM/HCM consulting experience, Greg excels in the design, implementation, and optimization of workforce management and human capital systems.
Retail Workforce Solutions Built Around Your Journey
WFM & HCM Integration (Forge)
Seamlessly connect HR, payroll, scheduling, and analytics into one streamlined ecosystem. Through our Elevated Implementation services, we configure and integrate WFM/HCM solutions to reduce manual effort, improve accuracy, and unlock efficiency from hire to retire.
Frontline Engagement (Ignite → Evolve)
Your people are your greatest asset—so give them tools that build loyalty and reduce turnover. With Elevated Strategy alignment and Elevated Care Concierge support, we make fair schedules, mobile access, and seamless HR interactions part of everyday retail life.
Smart Scheduling Models (Ignite → Forge)
Get the right people in the right place at the right time—without overspending. With Elevated Strategy labor model design and Elevated Implementation scheduling tools, we help you reduce overtime, balance flexibility, and match staffing to customer demand with confidence.
Data-Driven Insights (Ignite → Forge → Evolve)
Turn workforce data into a strategic advantage. From Elevated Strategy benchmarking and KPIs to Elevated Implementation analytics dashboards and Elevated Care optimization cycles, we help you forecast demand, improve productivity, and enhance customer experience using real-time insights.
Compliance & Credentialing (Ignite → Evolve)
Protect your brand and avoid costly penalties with proactive compliance support. Our Elevated Strategy governance framework, combined with Elevated Care audits and rapid-response programs, ensures you stay ahead of labor laws, wage/hour rules, and credentialing requirements across states.
Retail Results that Speak Volumes
National Retail Chain
A leading apparel retailer with 30k employees was struggling with chaotic schedules and turnover. Improv redesigned their WFM/HCM processes, cutting turnover and increasing store productivity.
Grocery Chain
A regional grocer faced compliance fines and staffing shortages. Improv implemented a unified scheduling and HCM platform, reducing compliance penalties while boosting customer satisfaction scores significantly.
