Elevate UKG Outcomes for your Entire WFM/HCM Journey
Certified UKG Partner with an independent approach for an elevated transformation wherever you are on your journey.
UKG Certified Consultants, Offering Expert Strategy and Implementation Services
Improv has been a certified partner of UKG since the inception of their program. Our UKG certified consultants each have on average 10 years of UKG experience. We leverage that expertise and combine it with Improv’s Elevated Suite of solutions for every engagement.
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Start with clarity and confidence. Our strategy services Ignite your UKG transformations and lay the foundation for WFM/HCM journeys that deliver lasting value.
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Bring your strategy to life. With Improv, you Forge UKG solutions that are technically sound and strategically aligned. From module deployments and integrations to reporting, analytics, and compliance, we ensure every step supports your desired outcomes.
Our consultants leverage the Journey Map to guide your rollout, ensuring that strategy, adoption, and evolution are connected. Through robust enablement and structured change management, we empower your teams to succeed, reduce risk, and accelerate time-to-value.
Implementation Benefits with Improv:
UKG-certified consultants with a decade of average experience
Guided by the Journey Map to align outcomes, adoption, and evolution
Reduced project risk through automated testing and proven methodology
Seamless integrations with ERP, payroll, and third-party partner platforms
Robust enablement and change management for lasting adoption
Accelerated time-to-value, with measurable ROI
Positioned to continue evolving your solutions to support your business as you move forward
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Deliver value long after launch. Through diagnostic assessments, transformative engagements, and concierge-level managed services, we provide the flexibility to scale support as your needs evolve.
Optimizing UKG’s Best in Class WFM/HCM Products
UKG’s “data-driven, AI-guided HCM technology” provides deep functionality in virtually any type of business. Improv’s Elevated Suite of services helps companies across industries maximize outcomes and ROI from the UKG suite.
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Hospitals & Health Systems, Non-Acute Care, Post-Acute & Senior Living
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Improv + UKG help healthcare organizations align labor models, staffing strategies, and compliance with patient care demands.
Together we reduce reliance on premium labor, improve credential tracking, and redesign scheduling to fight burnout and turnover.
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The result: safer staffing ratios, lower costs, and improved workforce retention that directly enhance patient outcomes.
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Convenience Stores, Grocery, Food Service, QSR, Casinos & Gaming, Hotels, Specialty & Big Box Retailers, Hospitality Companies
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Improv + UKG optimize scheduling to meet fluctuating customer demand while improving frontline engagement.
We simplify compliance with wage, youth labor, and multi-location rules while enhancing transparency across the workforce.
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The result: reduced turnover, balanced labor costs, and improved customer service in fast-moving, high-turnover environments.
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Energy, Construction, Life Sciences, Manufacturing
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Improv + UKG address complex, shift-driven scheduling while ensuring compliance with fatigue management and safety standards.
We streamline payroll, time capture, and project costing, and integrate compliance checks across heavily regulated industries like life sciences.
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The result: safer workplaces, more accurate labor forecasting, and higher workforce productivity across plants and job sites.
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State & Local Government, Federal Government, Higher Education
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Improv + UKG modernize HR and payroll systems for agencies and institutions facing outdated technology and budget pressures.
We enhance compliance and workforce planning while ensuring transparency and accountability to stakeholders.
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The result: reduced administrative overhead, more accurate reporting, and workforce systems that scale to meet public expectations.
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Contract & Field Services, Distribution, Banking, Delivery Networks, Financial Institutions
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Improv + UKG support mobile and distributed workforces with flexible scheduling, compliance assurance, and real-time labor visibility.
We optimize distribution and field operations to cut overtime, improve on-time performance, and boost employee satisfaction.
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The result: leaner operations, better service reliability, and stronger customer trust across service-driven industries.
By pairing Improv’s independent, strategy-first approach with UKG’s workforce technology, organizations across industries achieve faster adoption, stronger compliance, lower costs, and improved workforce engagement — outcomes that last well beyond implementation.
UKG Pro HCM Services
Improv's UKG Pro HCM diagnostics give your organization a clear view of how your HCM environment performs today and where it can go next. Our team of certified UKG consultants evaluates technology, process, people, and strategy across six pillars of HCM health. Each diagnostic goes deeper into the same framework, so you can start where your organization is and build from there.
Six Pillars for One Complete Picture of Your HCM Health:
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org structure, job and position management, and employee records verified from hire through termination
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pay calculations, tax setup, deduction sequencing, and reconciliation reviewed from time capture to disbursement
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plan setup, eligibility rules, carrier feeds, and ACA configuration validated for enrollment readiness
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requisitions, offer workflows, I-9 compliance, and onboarding connected as one process from requisition to productivity
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FLSA, FMLA, EEO, and audit-trail processes documented, with exposure rated by severity
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ownership, capacity, and investment appetite aligned so your team can carry the roadmap forward
UKG Pro HCM Pulse Check
Most organizations running UKG Pro are capturing a fraction of its capability: managing payroll reactively, onboarding inefficiently, and leaving compliance exposure completely invisible. The Improv Pulse Check changes that in about a week..
UKG Pro HCM Vital Insights
A 2-3 week deep dive that goes beyond a rapid scan, expanded stakeholder workshops, live process mapping, and a targeted gap analysis across every dimension of your Pro HCM environment.
UKG Pro HCM Rehab Audit
The most thorough assessment in Improv's UKG Pro HCM Diagnostics line: 3-5 weeks of onsite observation, structured interviews, and industry benchmarking across every dimension of your Pro HCM environment, technology, process, policy, training, and organizational readiness.
The Elevated Path to UKG Implementation and Optimization
Improv combines the proven phases of a UKG project with our Elevated Suite framework — aligning strategy, technology, and people. Together, we deliver UKG implementations that reduce risk, accelerate adoption, and unlock measurable workforce value.
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We kick off with stakeholder alignment, organizational readiness, and clear success criteria. This ensures sponsorship and momentum for a smooth UKG journey.
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We uncover requirements, validate business processes, and map how UKG WFM and HCM solutions align to your goals. This builds confidence in the design and drives early buy-in.
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Our experts configure UKG modules, migrate data, and integrate with ERP, payroll, and third-party solutions. Beyond the technical setup, we embed enablement strategies to ensure user adoption and measurable impact.
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We conduct rigorous testing, including payroll parallel runs and compliance validation, to minimize risk and ensure UKG aligns with business rules and employee expectations.
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UKG is launched with training, change management, and hypercare support. Our focus is adoption — ensuring managers, employees, and executives realize immediate value.
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Quarterly Process Intelligence sprints keep workflows current with regulatory changes, shifting business priorities, and new technology opportunities. This ensures Process Street remains a living, evolving asset.
Timeline Expectations
UKG projects typically span 12+ weeks, depending on modules, integrations, and organizational complexity.
Success Factors
Early alignment on goals, strong executive sponsorship, phased deployment strategies, and ongoing support through Improv’s Elevated Suite ensure every UKG investment delivers measurable ROI.
Transforming WFM/HCM with UKG
Case Study: Healthcare System
A multi-state hospital network struggled with payroll inaccuracies and excessive overtime tied to legacy systems. Improv implemented UKG Pro Workforce Management, aligning scheduling with patient demand and conducting rigorous payroll validation prior to go-live. The rollout reduced payroll errors and overtime costs immediately. Post-implementation, optimization through Improv’s Elevated Care continues to add additional benefits and insights.
Case Study: Retail & Hospitality (Grocery)
A large grocery retailer had only partially rolled out UKG Pro WFM across select regions, leaving many retail stores and distribution centers on outdated systems. Improv partnered with leadership to design a phased expansion plan, extending UKG Pro WFM to additional states and sites while accounting for complex collective bargaining agreements (CBAs). At the same time, we are optimizing their existing footprint — refining scheduling, compliance, and reporting — so they continue to see measurable gains during the rollout. This dual approach ensures both immediate value and a long-term roadmap for consistent workforce evolution and adoption.
Evolve with UKG: Elevated Strategy and Care for Continued Excellent Outcomes
After system implementation, Improv’s Elevated Strategy and Elevated Care ensure ongoing and long term successful technology outcomes as your organization evolves and changes.
Elevated Strategy
Our Elevated Strategy services are designed to help optimize UKG systems. With multiple assessment, optimization and benchmarking services, we help continuously evolve systems to support your growth.
ELEVATED STRATEGY SERVICES FOR UKG INCLUDE:
Process Optimization
Evolution Realization
Elevated Care
Our Elevated Care services ensure ongoing optimization, stability, and adaptability—so your solutions and teams continue to perform at their best.
ELEVATED CARE SERVICES FOR UKG INCLUDE:
Diagnostic Care
Pulse Check
Vital Insights
Rehab Audit
Transformative Care
Rapid Response
Extensive Renewal
Concierge Care
Concierge Office Hours
Concierge Flex
Concierge Flex Plus
Is Your EZCall System Actually Working for You?
Most organizations use less than 40% of EZCall's capabilities. Our structured assessment uncovers what's broken, what's being ignored, and exactly how to fix it — fast.
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Yes. Improv is a certified UKG implementation partner with a track record of complex healthcare deployments. We manage every phase — from discovery and design through configuration, testing, training, and hypercare — using a structured methodology built specifically for healthcare organizations.
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Yes. Improv's UKG consulting services span the full platform lifecycle. Whether you need help optimizing an existing UKG environment, planning an upgrade, or rethinking configuration to support new workflows, our consultants bring both technical depth and healthcare operational expertise.
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Yes. Through Improv's Elevated Care offering, we provide UKG managed services that cover system administration, break-fix support, configuration changes, and proactive platform optimization — giving healthcare organizations a dedicated UKG support team without the overhead of building one internally.
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UKG Pro is a comprehensive HCM suite designed for mid-to-large enterprises, offering deep workforce management, payroll, HR, and talent capabilities with robust configuration options. UKG Ready is a simpler, more streamlined platform suited to smaller or less complex organizations. Improv helps clients assess which platform fits their workforce model, integration needs, and growth trajectory.
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Yes. Improv delivers role-based UKG training programs tailored to healthcare environments — covering managers, schedulers, HR administrators, and end users. Our training is built around real workflows, not just system clicks, ensuring your team can use the platform with confidence from day one.
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Improv combines certified UKG expertise with deep healthcare domain knowledge — a pairing few partners offer. Our structured implementation methodology, change management discipline, and long-term support model mean we don't just go live; we drive lasting adoption and measurable outcomes.
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Yes. Improv offers specialized UKG payroll training covering pay rules, deduction configuration, compliance requirements, and payroll processing workflows. We tailor training to your organization's pay structures and ensure your payroll team has the knowledge to operate accurately and independently.
