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Elevate UKG Outcomes for your Entire WFM/HCM Journey

Certified UKG Partner with an independent approach for an elevated transformation wherever you are on  your journey.

UKG Certified Consultants, Offering Expert Strategy and Implementation Services

Improv has been a certified partner of UKG since the inception of their program. Our UKG certified consultants each have on average 10 years of UKG experience. We leverage that expertise and combine it with Improv’s Elevated Suite of solutions for every engagement.

Elevated UKG Strategy

Start with clarity and confidence. Our strategy services Ignite your UKG transformations and lay the foundation for WFM/HCM journeys that deliver lasting value.

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Elevated UKG Implementation

Bring your strategy to life. With Improv, you Forge UKG solutions that are technically sound and strategically aligned. From module deployments and integrations to reporting, analytics, and compliance, we ensure every step supports your desired outcomes.

Our consultants leverage the Journey Map to guide your rollout, ensuring that strategy, adoption, and evolution are connected. Through robust enablement and structured change management, we empower your teams to succeed, reduce risk, and accelerate time-to-value.

Implementation Benefits with Improv:

  • UKG-certified consultants with a decade of average experience

  • Guided by the Journey Map to align outcomes, adoption, and evolution

  • Reduced project risk through automated testing and proven methodology

  • Seamless integrations with ERP, payroll, and third-party partner platforms

  • Robust enablement and change management for lasting adoption

  • Accelerated time-to-value, with measurable ROI

  • Positioned to continue evolving your solutions to support your business as you  move forward

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Elevated UKG Care

Deliver value long after launch. Through diagnostic assessments, transformative engagements, and concierge-level managed services, we provide the flexibility to scale support as your needs evolve.

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Optimizing UKG’s Best in Class WFM/HCM Products

UKG’s “data-driven, AI-guided HCM technology” provides deep functionality in virtually any type of business. Improv’s Elevated Suite of services helps companies across industries maximize outcomes and ROI from the UKG suite.

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Healthcare

Segments: Hospitals & Health Systems, Non-Acute Care, Post-Acute & Senior Living

  • Improv + UKG help healthcare organizations align labor models, staffing strategies, and compliance with patient care demands.

  • Together we reduce reliance on premium labor, improve credential tracking, and redesign scheduling to fight burnout and turnover.

  • The result: safer staffing ratios, lower costs, and improved workforce retention that directly enhance patient outcomes.

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Retail

Segments: Convenience Stores, Grocery, Food Service, QSR, Casinos & Gaming, Hotels, Specialty & Big Box Retailers, Hospitality Companies

  • Improv + UKG optimize scheduling to meet fluctuating customer demand while improving frontline engagement.

  • We simplify compliance with wage, youth labor, and multi-location rules while enhancing transparency across the workforce.

  • The result: reduced turnover, balanced labor costs, and improved customer service in fast-moving, high-turnover environments.

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Manufacturing

Segments: Energy, Construction, Life Sciences, Manufacturing

  • Improv + UKG address complex, shift-driven scheduling while ensuring compliance with fatigue management and safety standards.

  • We streamline payroll, time capture, and project costing, and integrate compliance checks across heavily regulated industries like life sciences.

  • The result: safer workplaces, more accurate labor forecasting, and higher workforce productivity across plants and job sites.

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Public Sector

Segments: State & Local Government, Federal Government, Higher Education

  • Improv + UKG modernize HR and payroll systems for agencies and institutions facing outdated technology and budget pressures.

  • We enhance compliance and workforce planning while ensuring transparency and accountability to stakeholders.

  • The result: reduced administrative overhead, more accurate reporting, and workforce systems that scale to meet public expectations.

Service & Distribution

Segments: Contract & Field Services, Distribution, Banking, Delivery Networks, Financial Institutions

  • Improv + UKG support mobile and distributed workforces with flexible scheduling, compliance assurance, and real-time labor visibility.

  • We optimize distribution and field operations to cut overtime, improve on-time performance, and boost employee satisfaction.

  • The result: leaner operations, better service reliability, and stronger customer trust across service-driven industries.

By pairing Improv’s independent, strategy-first approach with UKG’s workforce technology, organizations across industries achieve faster adoption, stronger compliance, lower costs, and improved workforce engagement — outcomes that last well beyond implementation.

The Elevated Path to UKG Implementation and Optimization

Improv combines the proven phases of a UKG project with our Elevated Suite framework — aligning strategy, technology, and people. Together, we deliver UKG implementations that reduce risk, accelerate adoption, and unlock measurable workforce value.

  • We kick off with stakeholder alignment, organizational readiness, and clear success criteria. This ensures sponsorship and momentum for a smooth UKG journey.

  • We uncover requirements, validate business processes, and map how UKG WFM and HCM solutions align to your goals. This builds confidence in the design and drives early buy-in.

  • Our experts configure UKG modules, migrate data, and integrate with ERP, payroll, and third-party solutions. Beyond the technical setup, we embed enablement strategies to ensure user adoption and measurable impact.

  • We conduct rigorous testing, including payroll parallel runs and compliance validation, to minimize risk and ensure UKG aligns with business rules and employee expectations.

  • UKG is launched with training, change management, and hypercare support. Our focus is adoption — ensuring managers, employees, and executives realize immediate value.

  • Quarterly Process Intelligence sprints keep workflows current with regulatory changes, shifting business priorities, and new technology opportunities. This ensures Process Street remains a living, evolving asset.

Timeline Expectations

UKG projects typically span 12+ weeks, depending on modules, integrations, and organizational complexity.

Success Factors

Early alignment on goals, strong executive sponsorship, phased deployment strategies, and ongoing support through Improv’s Elevated Suite ensure every UKG investment delivers measurable ROI

Transforming WFM/HCM with UKG

Case Study: Healthcare System

A multi-state hospital network struggled with payroll inaccuracies and excessive overtime tied to legacy systems. Improv implemented UKG Pro Workforce Management, aligning scheduling with patient demand and conducting rigorous payroll validation prior to go-live. The rollout reduced payroll errors and overtime costs immediately. Post-implementation, optimization through Improv’s Elevated Care continues to add additional benefits and insights.

Case Study: Retail & Hospitality (Grocery)

A large grocery retailer had only partially rolled out UKG Pro WFM across select regions, leaving many retail stores and distribution centers on outdated systems. Improv partnered with leadership to design a phased expansion plan, extending UKG Pro WFM to additional states and sites while accounting for complex collective bargaining agreements (CBAs). At the same time, we are optimizing their existing footprint — refining scheduling, compliance, and reporting — so they continue to see measurable gains during the rollout. This dual approach ensures both immediate value and a long-term roadmap for consistent workforce evolution and adoption.

Evolve with UKG: Elevated Strategy and Care for Continued Excellent Outcomes

After system implementation, Improv’s Elevated Strategy and Elevated Care ensure ongoing and long term successful technology outcomes as your organization evolves and changes.

Elevated Strategy

Our Elevated Strategy services are designed to help optimize UKG systems. With multiple assessment, optimization and benchmarking services, we help continuously evolve systems to support your growth.   

ELEVATED STRATEGY SERVICES FOR UKG INCLUDE:

  • Process Optimization

  • Evolution Realization

Elevated Care

Our Elevated Care services ensure ongoing optimization, stability, and adaptability—so your solutions and teams continue to perform at their best.

ELEVATED CARE SERVICES FOR UKG INCLUDE:

  • Diagnostic Care

    • Pulse Check

    • Vital Insights

    • Rehab Audit

  • Transformative Care

    • Rapid Response

    • Extensive Renewal

  • Concierge Care

    • Concierge Office Hours

    • Concierge Flex

    • Concierge Flex Plus

Elevate your UKG systems

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