Improv Insights

Inspiration, opinions and practical advice – shaped by hands-on experience – around how to simplify and elevate WFM/HCM transformation.

Joint Commission Readiness - How Can We Make Utility System Testing Consistent and Survey-Ready?

Joint Commission Readiness - How Can We Make Utility System Testing Consistent and Survey-Ready?

Hospitals rely on emergency generators, transfer switches, and backup lighting to protect patients when the power goes out. These systems only save lives if they’re tested routinely, documented consistently, and repaired quickly when issues appear. Joint Commission surveyors know this, which is why emergency power testing is one of the most scrutinized elements during surveys.

Read More
Short Staffed but Still Smiling: Navigating Workforce Shortages in Ambulatory Care and Dental Clinics
Workforce Management, WFM Solutions Dr. Sarah Inman Workforce Management, WFM Solutions Dr. Sarah Inman

Short Staffed but Still Smiling: Navigating Workforce Shortages in Ambulatory Care and Dental Clinics

Dental and ambulatory care clinics face the same staffing challenges as hospitals, but the issues can be more critical because they have fewer resources or smaller budgets. However, there are things that smaller organizations can do that make them more nimble that a larger health system if they are strategic about their staffing plan.

Read More
From Audit Panic to Proactive Readiness: Joint Commission Compliance Through Automation
Healthcare, Compliance Dr. Sarah Inman Healthcare, Compliance Dr. Sarah Inman

From Audit Panic to Proactive Readiness: Joint Commission Compliance Through Automation

If you’re still relying on email reminders and Excel sheets, it’s time to rethink the approach. Because when it comes to Joint Commission audits, readiness shouldn’t be an emergency response. It should be a built-in outcome of how your team works every single day. Click here to learn how to achieve that.

Read More
Case Study: Revolutionizing Clinical Competency Management with Process Street-A Partnership with Improv
Healthcare, Process Optimization Dr. Sarah Inman Healthcare, Process Optimization Dr. Sarah Inman

Case Study: Revolutionizing Clinical Competency Management with Process Street-A Partnership with Improv

Clinical competencies are required and unavoidable if healthcare organizations want to avoid costly fines. It’s also a tedious process, often manual, which dissatisfies staff and a massive time suck for leaders. The case study highlights the ability for organizations to mitigate all of those issues at the same time through automation.

Read More