The Workforce Behind Every Event
Improv tunes UKG workforce management for pro sports teams, venues, and the facilities operators who staff them across every league and every sold-out night.
Built for the venue economy: NFL, MLB, NBA, NHL, sport arenas & stadiums, facilities & hospitality operators.
Live Venues Never Run Nine-To-Five
A stadium employs a small city on event day and a skeleton crew the morning after. For the facilities and hospitality operators running dozens of venues at once, that swing multiplies. Workforce systems built for a steady shift break under it. Four pressures define the sector.
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Thousands of seasonal and part-time staff like concessions, gates, guest services, ushers, changeover crews, spin up for a single date, then stand down. Forecasting and scheduling that swing by hand burns hours and buries overtime.
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Union rules, predictive-scheduling ordinances, minor-labor limits, and venues spread across states and cities each carry their own clock. One missed rule is a grievance or a headline.
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Game day, concert night, and dark day are different operations sharing one roster. Multi-site operators juggle all of it across a portfolio. Advanced scheduling has to flex across venues, events, and departments, not live in spreadsheets.
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For teams, payroll is the largest controllable cost. For facilities and hospitality operators, labor is the margin on the contract itself. Without clean time, attendance, and demand data, that lever stays stuck.
We Know The Workforce Behind The Venue.
Improv is a UKG consulting firm built for the work that happens after go-live — and the strategy that should have happened before it. Our consultants have configured, migrated, and optimized workforce management across hundreds of high-volume, shift-driven deployments. For teams, venues, and the operators who run them, that means we speak event-day operations, not just software.
300+ UKG / Kronos implementations across complex, high-volume, seasonal workforces.
Live workforce and ERP engagements with Major League sports organizations.
Certified UKG Pro WFM (Dimensions) partner migration through advanced scheduling.
Vincent Jackson
President and Chief Operating Officer
LinkedIn
Vincent specializes in strategy, retail workforce transformation, governance, leadership, forecasting, scheduling, and labor modeling. As a seasoned Retail, Workforce, and HCM leader, he blends strategic vision with technology enablement and a people-first approach to deliver measurable outcomes across large-scale organizations.
Omar Gutierrez
Project Manager
LinkedIn
Certified as a PMP, CSM, and CSPO, Omar brings over 15 years of experience delivering enterprise-scale workforce, retail, and technology transformation programs. He is skilled in managing complex projects, ensuring strategic alignment, and enabling organizations to achieve sustainable workforce outcomes.
Greg Freudenthaler
Senior Advisor
LinkedIn
Greg’s specialties include strategy, retail workforce management, attendance, accruals and leave (absence), timekeeping, forecasting, reporting and analytics, scheduling, advanced scheduling, activities, attestation, integrations (Boomi), and project management. With over a decade of WFM/HCM consulting experience, Greg excels in the design, implementation, and optimization of workforce management and human capital systems.
Tailored To The Season, Not a Template
Our engagement model runs the full arc — Ignite, Forge, Evolve. Each service is tuned to the realities of a live-event workforce, whether you run one venue or a portfolio of them.
Workforce Diagnostic (Ignite — Diagnostic)
We assess scheduling, time, attendance, and labor-cost data before prescribing. A clear read on where event-day operations leak time and money.
Advanced Scheduling (Forge — Implementation)
Demand-driven scheduling that flexes from a sold-out Saturday to a dark Monday, with compliance rules built into the model, not bolted on.
Elevated Strategy (Ignite → Forge — Strategy)
A workforce roadmap built around your calendar: seasons, playoff runs, concerts, and dark days, across every venue you operate. Leadership gets a plan it can run on.
Elevated & Concierge Care (Forge → Evolve - Care)
Post-launch optimization and a named team for the moments when downtime isn't an option like in playoff runs, opening night, a packed event calendar.
UKG Pro WFM & Migration (Forge — Implementation)
Configuration, business structures, and Dimensions migration done right, mapped to venues, departments, and event types. No surprises at go-live.
ERP & Business Structure (Evolve - Transformative)
General ledger, ERP, and business-structure support so workforce data lines up with finance, from the box office to the back office.
Proof Inside The Venue
Real engagements with Major League sports organizations — optimizing the workforce and financial systems that keep a venue running. The same playbook extends across the NFL, NBA, and NHL, and to the facilities and hospitality operators who staff them. Client names withheld by request.
National League Ballclub
The club needed its UKG workforce management to keep pace with a live-event operation. Improv led a workforce-management optimization and stood up advanced scheduling, tuning the system to the swing between packed game days and quiet dark days, with compliance rules built into the schedule model.
Major League Organization
The organization engaged Improv for ERP, general-ledger, and business-structure support, aligning financial systems so workforce and finance speak the same language. The work brings structure to how a Major League organization tracks labor, cost, and operations across the venue.
