Turn Operational Complexity into Scalable Systems with Process Intelligence
Strategy, automation, and insight that help teams eliminate manual work, improve visibility, and scale critical operations without adding overhead.
Clear Outcomes, Fast Execution
Standardized, end-to-end workflows across people, systems, and data
Automated handoffs and integrations that eliminate manual rework
Centralized visibility into status, performance, and bottlenecks
Documented processes and ownership models for long-term sustainability
Measurable efficiency, accuracy, and capacity improvements within weeks
Process First, Systems Second
We start by understanding how work actually happens today, not how it’s documented. Through collaborative discovery, process mapping, and data review, we identify where complexity, risk, and inefficiency accumulate.
From there, we design clear, scalable workflows and embed automation directly into existing systems. Every engagement includes validation with stakeholders, hands-on enablement, and performance checkpoints to ensure solutions are adopted and sustained.
Built for Regulated, High-Volume Teams
Healthcare
Supports compliance-heavy workflows such as onboarding, credentialing, audits, and operational reporting, with built-in controls and documentation standards.
HR / Payroll
Streamlines onboarding, lifecycle events, and compliance workflows across systems like HRIS, payroll, and IT, improving employee experience and reducing manual effort.
Manufacturing
Enables standardized, repeatable workflows across operations, quality, compliance, and onboarding. Improves visibility across plants and roles, reduces manual handoffs, and supports consistent execution at scale.
From Spreadsheets to Speed
Aidace, a Medicaid workflow SaaS platform serving skilled-nursing facilities nationwide, relied on spreadsheet-driven, high-touch onboarding processes as the company scaled. What worked early quickly became a bottleneck, creating manual handoffs, inconsistent visibility, and growing operational strain. Improv partnered with Aidace to redesign onboarding as a unified, automated system using Process Street, Zapier, and integrated tooling. The new workflows standardized contract preparation, task coordination, and system updates across teams. Within eight weeks, Aidace tripled onboarding capacity, reduced contract preparation time from hours to minutes, and eliminated the need for additional administrative headcount, enabling sustainable growth without added operational overhead.
“Our sales guy said the contracting phase went from a two-to-three-hour slog to about 25 minutes... huge. And that’s not including all the follow-up and all the system maintenance time saved for me.”
Where Teams Go Next
Process Intelligence engagements often lead naturally into deeper automation, optimization, and ongoing support.
Many clients start with an assessment or sprint, then expand into cross-system automation, compliance accelerators, or concierge services as their needs mature.
Whether you’re just beginning to standardize workflows or ready to scale automation across the organization, our services are designed to meet you where you are and grow with you.
