The Workforce Behind Every Game Day
Improv tunes UKG workforce management for pro sports clubs and venues so game-day staffing, labor cost, and compliance never miss.
MLB
Workforce experience in the majors
81+
Home dates a season every one a staffing spike
300+
UKG implementations behind the team
Sports Operations Never Run Nine-To-Five
A ballpark employs a small city on game day and a skeleton crew the morning after. Workforce systems built for a steady shift break under that swing. Four pressures define the sector.
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Thousands of seasonal and part-time staff concessions, gates, guest services, grounds spin up for a single date, then stand down. Forecasting and scheduling that swing by hand burns hours and buries overtime.
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Union rules, predictive-scheduling ordinances, minor-labor limits for young workers, and multi-jurisdiction venues each carry their own clock. One missed rule is a grievance or a headline.
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Game day and dark day are different operations sharing one roster. Advanced scheduling has to flex across venues, events, and departments without stranding the team in spreadsheets.
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Payroll is the largest cost leadership can actually move. Without clean time, attendance, and demand data, that lever stays stuck and margin walks out the turnstiles.
We Know The Workforce Behind The Ballpark
Improv is a UKG consulting firm built for the work that happens after go-live and the strategy that should have happened before it. Our consultants have configured, migrated, and optimized workforce management across hundreds of deployments. In sports, that means we speak game-day operations, not just software.
300+ UKG / Kronos implementations across complex, high-volume workforces.
MLB Active workforce engagements in Major League Baseball.
UKG Certified UKG Pro WFM (Dimensions) partner migration through advanced scheduling.
Sarah Inman, MHA, DHA, SHRM-CP
SVP of Strategy, Partner
LinkedIn
Dr. Sarah Inman is a Partner at Improv and leads the firm's largest workforce management practice. She specializes in the operational problem that defines live event venues: matching a large, variable, mostly part-time workforce to demand that swings by the day and the gate. Sarah works directly with Major League Baseball clubs and other venue operators on UKG implementations, scheduling design, and the change management that makes adoption stick.
Julie Elbin
Workforce Strategist
LinkedIn
Julie Elbin is a workforce management Strategist and scheduling expert. She built a custom event-based scheduling solution for Major League Baseball clubs, translating a variable game calendar into accurate staffing plans across game day roles. Her technical depth covers advanced scheduling, accruals, attestation, and timekeeping, and she pairs that system expertise with the strategic guidance clients need to change how they schedule. Julie's work centers on making complex labor rules manageable for the people running the venue.
Greg Freudenthaler
Senior Advisor
LinkedIn
Greg’s specialties include strategy, retail workforce management, attendance, accruals and leave (absence), timekeeping, forecasting, reporting and analytics, scheduling, advanced scheduling, activities, attestation, integrations (Boomi), and project management. With over a decade of WFM/HCM consulting experience, Greg excels in the design, implementation, and optimization of workforce management and human capital systems.
Tailored To The Season, Not a Template
Our engagement model runs the full arc: Ignite, Forge, Evolve. Each service is tuned to the realities of a live-event workforce.
Workforce Diagnostic (Ignite — Diagnostic)
We assess scheduling, time, attendance, and labor-cost data before prescribing. A clear read on where event-day operations leak time and money.
Advanced Scheduling (Forge — Implementation)
Demand-driven scheduling that flexes from a sold-out Saturday to a dark Monday, with compliance rules built into the model, not bolted on.
Elevated Strategy (Ignite → Forge — Strategy)
A workforce roadmap built around your calendar: home stands, off-season, playoffs, and concerts. Leadership gets a plan it can run on.
Elevated & Concierge Care (Forge → Evolve - Care)
Post-launch optimization and a named team for the moments when downtime isn't an option like in playoff runs, opening day, a packed event calendar.
UKG Pro WFM & Migration (Forge — Implementation)
Configuration, business structures, and Dimensions migration done right mapped to venues, departments, and event types. No surprises at go-live.
Business Structure (Evolve - Transformative)
General ledger and business-structure support so workforce data lines up with finance from the box office to the back office.
Proof Inside The Ballpark
Real engagements with Major League Baseball organizations optimizing the workforce and financial systems that keep a ballpark running. Client names withheld by request.
National League Ballclub
The club needed its UKG workforce management to keep pace with a live-event operation. Improv led a workforce-management optimization and stood up advanced scheduling, tuning the system to the swing between packed game days and quiet dark days, with compliance rules built into the schedule model.
Major League Organization
The organization engaged Improv for WFM systems, general-ledger, and business-structure support, aligning financial systems so workforce and finance speak the same language. The work brings structure to how a Major League organization tracks labor, cost, and operations across the venue.
What Is The Game-Day Swing Costing You?
Move the sliders to match your operation.
A directional estimate of the annual overtime and admin time a demand-driven UKG schedule can put back in play .
Directional model for discussion, not a quote. Real figures come from a workforce diagnostic.
Schedule Your Workforce Transformation Consultation
Twenty minutes with a UKG workforce specialist who knows sports operations. We'll pressure-test where your game-day workforce is leaking time and what it would take to fix it.