UKG EZCall Assessment
Is Your EZ Call System Actually Working for You?
Most organizations use less than 40% of EZ Call's capabilities. Our structured assessment uncovers what's broken, what's being ignored, and exactly how to fix it — fast.
EZ Call Is Powerful. Most Teams Aren't Using It That Way.
Misconfigured rules. Low adoption. Disconnected data. These aren't edge cases — they're the norm. And they're costing you in overtime, compliance risk, and hours of manual rework every week.
Organizations investing in UKG EZ Call often find their teams have built workarounds, managers aren't using the system consistently, and the data flowing into payroll and scheduling is riddled with errors.
The result? Call-out chaos. Compliance exposure. Overtime spend that could have been avoided. And an expensive system that's doing half the job it was designed to do.
The Improv EZ Call Assessment changes that — with a structured, expert-led evaluation that surfaces the gaps and delivers a clear path forward.
Configuration Gaps
Rules, thresholds, and workflows misconfigured or never updated since go-live.
Low System Adoption
Employees bypass EZ Call — destroying data integrity and policy enforcement.
Unused Analytics
Absence trends, FMLA exposure, and overtime patterns going untracked.
Integration Friction
Manual steps between EZ Call, payroll, and scheduling creating costly errors.
Six Dimensions. Total Clarity.
Every assessment covers six structured pillars — 48 targeted interview questions, system reviews, and data analysis — to give you a complete picture of your EZ Call environment.
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Review of call-out rules, escalation workflows, threshold settings, and notification logic against current best practices and your labor policies.
Sample questions
Are reason codes accurate and current?
Who owns configuration governance?
What bypass behaviors exist?
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Analysis of employee and manager utilization patterns to identify bypass rates, training gaps, and engagement barriers by department or location.
Sample questions
What % use EZ Call vs. bypass?
When was training last delivered?
Is there a backup call-out process?
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Evaluation of data flows with scheduling, payroll, and timekeeping platforms — counting manual touchpoints, identifying sync failures, and quantifying rework cost.
Sample questions
What's the data latency to payroll?
How many manual steps exist?
What happens when sync fails?
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Assessment of current reporting usage, KPI visibility, absence trend analysis, and opportunities to connect EZ Call data to labor cost and staffing decisions.
Sample questions
Which reports run today?
Is absence tied to overtime cost?
Do managers have self-service data?
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Examination of FMLA/ADA differentiation, leave law alignment, audit trail completeness, multi-jurisdiction configuration, and policy-to-system alignment.
Sample questions
Are FMLA & ADA tracked separately?
Is there a tamper-evident audit trail?
Are managers trained on obligations?
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Strategic evaluation of leadership vision, investment appetite, change capacity, and business context to ensure the roadmap is scoped realistically and tied to outcomes.
Sample questions
What does success look like in 12 months?
Who owns EZ Call operationally?
What's the #1 thing to fix?
Five Deliverables. One Clear Roadmap.
Every assessment produces a complete package — from leadership-ready summaries to a detailed gap register and phased action plan tied to measurable KPIs.
Executive Summary Report
High-level findings and strategic implications for leadership stakeholders.
Leadership Ready
EZ Call Health Scorecard
Quantified 1–5 performance scores across all six assessment pillars.
Benchmarked
Gap Analysis & Risk Register
Detailed catalog of configuration gaps, compliance risks, and opportunities.
Prioritized
Optimization Roadmap
Phased action plan with quick wins, mid-term improvements, and long-term evolution — all tied to business KPIs.
ROI Focused
Stakeholder Readout
Facilitated findings presentation with your leadership and operations teams.
Collaborative
Real Results Across Industries.
Reducing Payroll Errors
35% Error Reduction
A regional health system identified $1.2M in avoidable overtime and reduced call-out processing errors within 90 days of implementing assessment recommendations.
Faster Call-Out Resolution
50% Faster Resolution
A national retailer cut average call-out resolution time in half and improved shift coverage by 22% by fixing adoption gaps uncovered in the assessment.
Eliminating Manual Rework
18% Overtime Reduction
Integration optimization eliminated 8 hours of manual rework per week and reduced overtime by 18% — with ROI realized in the first quarter post-assessment.
Built for Change. Focused on Your Outcomes.
Independent
We work for you — not UKG. Our objectivity means honest findings and the right recommendations for your organization, not a vendor's sales agenda.
Experienced
Decades of WFM expertise including UKG EZ Call across healthcare, retail, manufacturing, and distribution. We know what good looks like — and what it takes to get there.
Collaborative
We partner with your teams, not just deliver reports. You leave with shared understanding, internal capability, and organizational readiness to act on what we find.
Part of the Elevated Suite
This assessment is part of our Elevated Strategy offering — connecting to Elevated Implementation and Elevated Care for end-to-end WFM transformation support.
Ready to see what your EZ Call environment is really worth?
Book a 30-minute discovery call.
We'll walk through your situation, explain exactly how the assessment works, and tell you what to expect — no commitment required. Typical engagement: 2–4 weeks. Typical ROI realized: first quarter post-assessment.
